Hillstone Property respects your right to privacy and is committed to protecting the personal information of our clients and website visitors. We follow the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). This policy explains how we collect, use and safeguard your personal information.
"Personal information" means any information we hold that can identify you.
Hillstone Property may collect and store personal information you provide on our website, give to us directly or supply in other ways.
You may provide basic details—such as your name, phone number, address and email address—so we can send updates, process orders or provide services. We might also collect further information when you:
We may also gather any other information you share when interacting with us.
Hillstone Property gathers personal information when you interact with us electronically, visit our website or use our services. We may receive personal information from third parties, in which case we will handle it according to this Privacy Policy.
We use your personal information to provide information, updates and the services you request. Let you know about new products, services or opportunities that might interest you. Improve our products and services. We may contact you by telephone, email, SMS or mail.
We may share your personal information with employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, but only where reasonably necessary to fulfil the purposes described in this policy. Personal information is provided to third parties only when it is required to deliver our services.
We may also disclose personal information to comply with legal obligations—such as a law, regulation, court order, subpoena or warrant—or in response to a law enforcement request. We may use your personal information to protect the copyright, trademarks, legal rights, property or safety of Hillstone Property, its clients or third parties.
Some information we collect may be stored, processed or transferred between parties located outside Australia.
If our business is sold, merged or undergoes a change of control, we reserve the right to transfer our user databases (including personal and non-personal information) to a prospective purchaser, subject to confidentiality obligations. Any information disclosed in these circumstances will be shared in good faith and only as required by law or as described in this policy.
By providing personal information to us, you consent to the terms of this Privacy Policy and any disclosures covered within it. If we share personal information with a third party, we will ask that they comply with this policy's provisions.
Hillstone Property uses appropriate physical, electronic and managerial measures to keep your personal information secure and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.
However, the transmission and exchange of information occurs at your own risk. We cannot guarantee complete security of any data you transmit to or from us. While we take precautions to prevent unauthorised disclosures, we cannot ensure that personal information will never be disclosed inconsistently with this policy.
You may ask for details of any personal information we hold about you, in line with the Privacy Act 1988 (Cth). A small administrative fee may apply. If you would like a copy of the information we hold about you, or if you believe any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at ben@hsproperty.com.au.
We reserve the right to refuse access to your information in certain cases allowed under the Privacy Act.
If you have any complaints about our privacy practices, please email details of your complaint to ben@hsproperty.com.au. We take complaints seriously and will respond promptly once we receive written notice.
We may update this Privacy Policy at any time, at our discretion. All changes take effect immediately when we post the revised policy on our website. Please review this policy periodically.
When you visit our website (https://hillstoneproperty.com.au), we may collect information such as browser type, operating system and the website you visited before ours. We use this aggregated data to analyse site usage and improve our service.
Our website may use cookies—small files that identify you when you return to the site and store details about your use. Cookies are not malicious programs and do not harm your computer. Most web browsers accept cookies automatically, but you can disable them via your browser settings; however, doing so may prevent you from fully using our site. We may also use cookies to analyse website traffic and enhance visitor experience, as well as to serve relevant ads through third-party services (e.g. Google Ads). These ads may appear on our site or on other sites you visit.
Our site may contain links to other websites not owned or controlled by us. These links are provided for convenience only and do not imply any sponsorship, endorsement or approval. Hillstone Property is not responsible for the privacy practices of those external websites. We encourage you to review the privacy statements of any site you visit after leaving our website.
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